| QUALIFICATIONS & EXPERIENCE |
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| Educational Qualification: Bachelor’s Degree in Business, Marketing, or a related field. |
| Experience: 2-3 years experience, Preferably in the Thermo Adhesives industry |
| Skill: • Excellent Communication, Negotiation, and Interpersonal skills. • Proficiency in using CRM software and sales tools. |
| ANCILLARY REQUIREMENTS |
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| 1. Strong understanding of Thermo Adhesives products and their applications. |
| 2. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. |
| 3. Goal-oriented mindset and a passion for achieving sales targets. |
| KEY RESPONSIBILITY |
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| Customer Engagement, Relationship Management, Problem Handling |
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| Customer support management Customer support management provides excellent post-sales support, addressing customer concerns, resolving issues and ensuring customer satisfaction. |
Building of relationship with customers Relationship management -build and maintain strong, long-lasting customer relationships through excellent communication and follow-up skills. |
Coordinating with internal teams Coordinating with internal teams-collaborating with internal teams to ensure seamless order processing, on-time delivery and overall customer delight. |
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| Meeting Sales Target |
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| Following with existing customers Tracking & following up with existing customers for their repeat business in order to meet and exceed sales targets and kpis on a regular basis. |
Upselling to current customers Upselling to current customers |
Meeting Targets Meeting collection targets |
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| New Business Development |
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| Generating new leads Prospect, identify, and qualify potential leads through various channels (phone calls, emails, social media, exhibition, websites, direct leads etc.). Engage with leads, understand their requirements, and provide product/service information effectively. |
Closing open leads Manage the entire sales process from lead generation to closing deals, ensuring timely follow-ups and accurate documentation of customer interactions. |
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| Planning & Reporting |
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| Co-ordination for sales strategies Collaborate with the sales team to develop strategies and tactics for increasing sales opportunities. |
Training courses & collaterals Making & completing all training courses & collaterals creation & updation. |
Maintain accurate records of all sales Maintain accurate records of all sales and prospecting activities in the CRM system. |
| Mis Reports Making mis reports to review, plan, track current business. |
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